Saturday, April 28, 2007

Conflicts

Conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self-interest.
Beginnings of conflict can be poor communication, seeking power, dissatisfaction with management style, weak leadership, lack of openness and change in leadership.
Conflict is destructive when it takes attention from other important activities, polarizes people and groups, reducing cooperation, increases difference and leads to harmful behavior, such as fighting, name-calling. Conflict is constructive when it results in solutions to problems, involves people in resolving issues important to them, causes authentic communication, helps release emotion, anxiety and stress, builds cooperation among people through learning more about each other and helps individuals develop undurstanding and skills.
The best way to solve a conflict is to prevent it, but this thing is not possible in each of the complex situation of life. When we face this kind of problem, what can we do?
The first step is to establish if there is a real conflict, meaning if there are two sides that have different interests and neither of them willing to make a compromise.
The next step, if there is a real conflict is search the causes.
If after analizing the causes of the conflict, you couldn't reach a common point, then negotiate the state of facts: what can be saved? How would things look if there were no conflict?
The last step is to learn from previous mistakes.
In conclusion, to be in conflict with somebody is not a good idea because it is not healthy and costs a lot of nerves.

No comments: